Support

You are most welcome to contact us with your questions or comments!
Chatt: Just click on the green sign in the right corner
Email: info@imsevimse.com

ImseVimse AB
Regementsgatan 2
SE-621 50 Visby, Sweden
VAT number: SE556350362101

 

Purchasing terms

Prices and VAT
Prices for all products on this website include Swedish VAT of 25%. If you are purchasing outside of the European Union, we will deduct Swedish VAT of 25% from your purchase. However, once your order has been shipped, you will be responsible for any custom taxes, duties and handling fees that are incurred at customs in your own country. Please note, if you should you decide to return your purchase to us, we cannot refund any custom taxes, duties or handling fees that have been incurred.

When you order to a country outside European Union Swedish VAT is withdrawn in the shopping cart. The prices changes when fill in your delivery details.

Delivery
The goods are normally processed 1-5 days after being ordered.

Terms of delivery
The cost of shipping is calculated according to the weight of the goods and then added to your order total. The shipping cost will be displayed before you confirm your order.

Delivery method
If your order fits into an envelope it will be sent by Post. Packages will be sent to you by Post or by Schenker Logistics depending on where you live.

Payment
You pay your order in advance by PayPal check out, VISA or MasterCard. We do not have access to your card details or save your card details. We use a secure payment system provided by Dibs Payment Services.

Exchange and refund
We offer a full exchange and refund policy on any unused items returned within 14 days. If you wish to exchange a product, please contact ImseVimse at info@imsevimse.se or call +46 498 48 46 46. If you change your mind and want a refund please contact ImseVimse on email or phone. In both cases, you pay the cost of returning the items to us.

Complaints
Please return the item with its receipt, a statement as to why the item has been returned and a phone number where we can reach you during the day.

Size Chart
Here you can see which size you choose, be sure that you look in the right table. As with all size tables, this table is more to use as a hint, there are always children who do not fit into “regular curve”.