Support

You are most welcome to contact us with your questions or comments!
Chatt: Just click on the green sign in the right corner
Email: info@imsevimse.com

ImseVimse AB
Regementsgatan 2
SE-621 50 Visby, Sweden
VAT number: SE556350362101

 

Purchasing terms

Prices and VAT
ImseVimse AB is a Swedish registered company. 
Prices for all products on this website include Swedish VAT of 25%. If you are purchasing outside of the European Union, we will deduct Swedish VAT of 25% from your purchase. However, once your order has been shipped, you will be responsible for any custom taxes, duties and handling fees that are incurred at customs in your own country. Please note, should you decide to return your purchase to us, we cannot refund any custom taxes, duties or handling fees that have been incurred.

When you order to a country outside European Union Swedish VAT is withdrawn in the shopping cart. The prices changes when fill in your delivery details.

Delivery
We handle your order between 1-5 business days. Delivery time varies depending on country and courier service.

Terms of delivery
The cost of shipping is calculated according to where your live. If you are purchasing from Sweden, your shipping rate is 29 SEK (approx 3 EUR). If you are purchasing inside of the European Union, the shipping rate is 49 SEK (approx 5 EUR) and if you are purchasing outside of the European Union the shipping rate is 79 SEK (approx 8 EUR).

Delivery method
If your order fits into an envelope it will be sent by Post. Packages will be sent to you by Post or by FedEx depending on where you live.

Payment
You can pay your orders with PayPal or Stripe. We use a secure payment system.
Read more about PayPal’s security here: PayPal Purchase Protection
Read more about Stripe’s security here: Stripe Privacy Policy

Exchange and refund

We offer a full exchange and refund policy on any unused items returned within 14 days. There may be a price deduction that corresponds to the product’s depreciation if the product is used or damaged. You are responsible for the cost of the return shipping.
We offer a full exchange and refund policy on any unused items returned within 14 days. If you wish to exchange a product, please contact ImseVimse at info@imsevimse.se or call +46 498 48 46 46. If you change your mind and want a refund please contact ImseVimse on email or phone. In both cases, you pay the cost of returning the items to us.

Return addres
Regementsgatan 2, 621 50 Visby, Sweden

The receipt/order confirmation must be included if the replacement/return with a note of which product you would like to change to, or if you wish a refund.

Complaints
Please contact us on info@imsevimse.com or through the chat for complaints.

Complaints are sent to the same address as the return address. Return the item together with the receipt, as well as details of the complaint/why the items has been returned and your phone number during daytime. We are responsible for return shipping on complaints.

Size Chart
Here you can see which size you choose, be sure that you look in the right table. As with all size tables, this table is more to use as a hint, there are always children who do not fit into “regular curve”.